This Privacy Policy outlines how Driftnethaven (referred to as "we", "us", or "the Company") collects, uses, and protects personal data when you visit or make a purchase from www.driftnethaven.com (the "Site"). We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
The entity responsible for the processing of your personal data is:
Email: Mosquito@driftnethaven.com
HRB: Amtsgericht Dresden HRB 28783
Company: Vertragsfix GmbH
Address: Fichtenstr. 9, 01097 Dresden
Phone: + 4935133225354
2. Personal Data We Collect
We collect information to provide a streamlined and secure shopping experience.
Information Provided by You: This includes your name, billing address, shipping address, email address, telephone number, and order history. This is collected when you place an order or communicate with our support team.
Automatically Collected Information: When you access the Site, we automatically collect certain technical data, including your IP address, browser type, device information, and interaction data (pages visited, time spent). We use cookies and similar technologies to facilitate Site functionality.
3. Legal Bases for Processing
We process your data under the following legal frameworks:
Contractual Necessity (Art. 6(1)(b) GDPR): To process and deliver your orders.
Legal Obligation (Art. 6(1)(c) GDPR): To comply with tax, accounting, and commercial regulations.
Legitimate Interests (Art. 6(1)(f) GDPR): To prevent fraud, improve Site security, and manage internal administration.
4. Payment Processing & Stripe
To ensure the highest security for your transactions, payments are processed by Stripe, Inc. and its affiliates.
When you complete a purchase, your payment details (e.g., credit card information) are transmitted directly to Stripe.
Vertragsfix GmbH does not store your full credit card details on our servers.
Data is shared with Stripe for the purposes of payment authorisation and fraud prevention. For further details, please consult Stripe’s Privacy Policy.
5. Data Sharing & Third Parties
We only share data with essential service providers to fulfil your order:
Logistics Partners: DHL, FedEx, or UPS (to facilitate shipping from our Dresden warehouse).
Technical Services: Website hosting and IT infrastructure providers.
Legal Authorities: Only where required by mandatory law.
6. International Transfers
As we serve customers in the United States and utilise global service providers, your data may be processed outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to maintain a level of protection equivalent to the GDPR.
7. Data Retention
Commercial/Tax Data: Retained for up to 10 years as required by German law (HGB/AO).
Customer Support Logs: Retained for the duration of the enquiry and subsequent warranty periods.
Technical Logs: Deleted or anonymised after operational necessity ceases.
8. Your Rights
Under the GDPR, you have the following rights:
Access & Rectification: The right to request a copy of your data and correct inaccuracies.
Erasure ("Right to be Forgotten"): The right to request deletion of your data where no legal retention requirement exists.
Restriction & Objection: The right to limit or object to certain types of processing.
Data Portability: The right to receive your data in a structured, machine-readable format.
Right to Lodge a Complaint: You have the right to contact a data protection supervisory authority
9. Contact Information
For any requests regarding your data, please contact:
Email: mosquito@driftnethaven.com
Postal: Fichtenstr. 9, 01097 Dresden