This Refund and Return Policy applies to purchases made through the website www.driftnethaven.com
. The website is operated by Vertragsfix GmbH, a company registered in Germany.

As a direct-to-consumer brand operating our own manufacturing and fulfilment facility in Germany, we stand by the quality of our products and handle every return request personally at our Dresden headquarters.

1. Company Information

Company: Vertragsfix GmbH
Address: Fichtenstr. 9, 01097 Dresden
Phone: + 4935133225354
Email: mosquito@driftnethaven.com
HRB: Amtsgericht Dresden HRB 28783

2. Delivery Time

Orders placed through the website are delivered to customers in Europe and the United States.

For customers located in Europe, order handling is organised through the company’s operational location in Germany.

The usual delivery timeframe is 4 to 8 days, depending on the destination and standard transport conditions.

During the progress of an order, notifications relating to order status may be sent to the email address provided at the time of purchase. These updates may include confirmation of dispatch, arrival at distribution points, and local delivery progress.

If an order exceeds the typical delivery timeframe, the company may initiate an investigation with the relevant carrier. Based on the outcome of this investigation, an appropriate resolution may be arranged, which may include a replacement shipment or a refund.

3. Right of Withdrawal (European Union Customers)

Consumers located within the European Union have the right to withdraw from a purchase within 14 days without providing a reason.

The withdrawal period begins on the day the customer receives the goods.

To exercise this right, customers should notify the company by email and include their order details.

Email contact
mosquito@driftnethaven.com

After a withdrawal request is received and reviewed, customers may be provided with instructions regarding the return of the item.

4. Return Address

Where a return is required, items should be sent to the following address:

Fichtenstr. 9, 01097 Dresden

Items returned under the withdrawal right should be unused and returned in a condition suitable for resale where reasonably possible.

5. Damaged or Defective Items

If an item arrives damaged or shows visible defects, customers may contact customer support after receiving the order.

Customers may be asked to provide photographic evidence showing the condition of the item.

Based on the information provided, the company may arrange an appropriate resolution, which may include a replacement item or a refund. In such cases, the damaged item generally does not need to be returned.

6. Refund Method

Refunds are issued to the original payment method used for the order.

Depending on the payment method used at checkout, refunds may be returned through:

Visa

Mastercard

American Express

Apple Pay

Google Pay

supported electronic wallet services

The time required for a refunded amount to appear in the customer’s account may vary depending on the policies of the payment provider and the customer’s financial institution.

7. Customer Support

Customers may contact the support team regarding returns or refunds using the following details:

Company: Vertragsfix GmbH
Address: Fichtenstr. 9, 01097 Dresden
Phone: + 4935133225354
Email: mosquito@driftnethaven.com
HRB: Amtsgericht Dresden HRB 28783